Guest Relation Executive

2 days ago


Dubai, Dubai, United Arab Emirates Naik Foundation Full time

Position Overview

The Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.

Key Responsibilities

  • Greet guests warmly and ensure a smooth check-in and check-out process.
  • Act as the main point of contact for guest inquiries, requests, and feedback.
  • Handle guest complaints professionally and ensure timely resolution.
  • Maintain accurate records of guest information, preferences, and service history.
  • Coordinate with housekeeping, food & beverage, front office, and other departments to fulfill guest needs.
  • Assist in the preparation and execution of guest engagements, events, and VIP arrivals.
  • Promote hotel services, facilities, and special offers to enhance guest experience.
  • Monitor guest satisfaction levels through surveys and direct feedback.
  • Maintain lobby appearance and ensure a welcoming environment.
  • Follow company service standards, protocols, and hospitality guidelines.

Required Skills & Qualifications

  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Proven experience in guest services, front office, or customer service roles.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Professional appearance, positive attitude, and customer-oriented mindset.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with hotel PMS software , Opera is an advantage.
  • Fluency in English; additional languages are a plus.

Key Competencies

  • Customer service excellence
  • Relationship management
  • Attention to detail
  • Time management
  • Team collaboration
  • Empathy and patience

Job Types: Full-time, Permanent



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