Key Account Manager

2 weeks ago


Dubai, United Arab Emirates Napco National Full time

1. Job Summary:
Responsible for managing and expanding strategic client relationships in the GCC, excluding Saudi Arabia. Tasks include identifying revenue opportunities, contract negotiations, and enhancing customer satisfaction to meet sales objectives.

2. Job Responsibilities & Tasks (Duties include but are not limited to)

**Achieve monthly sales targets, addressing any deviations with corrective actions. ** Conduct and manage customer visits to maintain and strengthen relationships, ensuring updated customer profiles.

**Identify customer needs, providing guidance to Key Accounts Specialists for suitable solutions. ** Address customer complaints, guiding Key Accounts Specialists towards ensuring satisfaction and retention.

**Lead Key Accounts Specialists in fostering comprehensive relationships across all operational levels for stronger Business Unit-customer bonds.**

Review and consolidate Key Accounts Specialists’ sales forecasts, submitting them for Regional Senior Sales Managers' approval.

**Adapt sales strategies to market changes to preserve profit margins.**

Ensure timely customer payments for all accounts, keeping within approved credit limits. **Lead market exploration and new prospect identification, converting Marketing Qualified Prospects (MQPs) with the team.**

Collect competitor intelligence for own and team's accounts, sharing insights with the marketing department.

**Stay informed on industry trends and technologies relevant to accounts.**

3. Job Dynamics & Interfaces:
3.1 Internal:

- Product Management, Strategic Marketing, Supply Chain and back-office departments. 3.2 External:

- Customers.

4. Required Job Qualifications & Competencies:
4.1 Education & Experience
- Bachelor’s degree in business administration, Marketing, or related field.
- Proven experience in key account management, preferably within the GCC region.
- Experience in project management.
- Strong understanding of the business and market dynamics across the GCC countries.
- Excellent negotiation, communication, and interpersonal skills.

Nationality - Lebanese

Female /Male

**Job Types**: Full-time, Permanent

Pay: AED20,000.00 - AED21,000.00 per month

**Experience**:

- Key Account Manager: 2 years (required)

Application Deadline: 29/11/2024


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