Service Operations Lead
4 days ago
- Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
- Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
- Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI's are achieved in a timely manner.
- Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team's compliance to the plan.
- Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
- Improve field efficiency using digital tools.
- Prepare weekly and monthly forecast for O,T and S.
- Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
- Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
- Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
- Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
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Development Strategy Lead
2 weeks ago
Dubai, Dubai, United Arab Emirates LEAD Development Full timeThe Senior Development Manager at LEAD Development oversees the entire development and design process, ensuring the successful execution of projects within given timeframes. This involves collaborating with finance and sales teams to integrate commercial requirements into the design and development process, encompassing the Masterplan and its components....
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Service Operations Lead
2 weeks ago
Dubai, Dubai, United Arab Emirates Otis Elevator Co Full timeParticipates in the development ofthe Service Field plans including manpower and material for theteam in assigned territories to optimizeutilization.Monitors Service Field projectswithin assigned branch/territory, ensuring cost and progress aretracked and potential issuesmitigated.Assesses the performance of assignedbranch/territory against annual plans to...
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Service Operations Lead
4 weeks ago
Dubai, Dubai, United Arab Emirates Otis Elevator Co Full timeParticipates in the development ofthe Service Field plans including manpower and material for theteam in assigned territories to optimizeutilization.Monitors Service Field projectswithin assigned branch/territory, ensuring cost and progress aretracked and potential issuesmitigated.Assesses the performance of assignedbranch/territory against annual plans to...
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Repair and Service Operations Lead
4 days ago
Dubai, Dubai, United Arab Emirates Antal Motor City Dubai Full timeAftersales Management OpportunityAbout UsAntal Motor City Dubai is a leading provider of automotive services in the UAE. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. As a key member of our team, you will play a critical role in shaping the future of our aftersales operations.Key...
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Customer Service Operations Lead
3 days ago
Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full timeAbout Valtrans Transportation Systems and Services:We are a leading transportation company dedicated to providing exceptional customer service and operational excellence.As our Call Center Manager, you will play a critical role in ensuring that our clients receive timely and effective support, resolving issues efficiently, and maintaining high levels of...
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Customer Service Ambassador
7 days ago
Dubai, Dubai, United Arab Emirates Global Service Full timeJob Description\As a sales professional at Global Service, you will play a vital role in delivering exceptional customer experiences and driving business success. Your primary responsibilities will include:\Main Responsibilities\\Deliver outstanding customer service, responding to customer inquiries and resolving issues promptly.\Assist customers in finding...
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IT Operations Lead
5 hours ago
Dubai, Dubai, United Arab Emirates Robert Walters Full timeJob SummaryWe are seeking an experienced IT Operations Lead to join our team. The successful candidate will have a strong technical background, particularly in cloud infrastructure and virtualization.Lead and manage cross-functional teams to identify hosting and cloud requirements and provide appropriate solutions.Analyze financial data and make informed...
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Lead Service Professional
1 day ago
Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full timeWe are looking for a highly skilled Lead Service Professional to join our team at Combuzz HR Solutions. As a senior member of our dining operations team, you will be responsible for ensuring that every guest receives top-notch service and attention to detail.Key Responsibilities:Oversee the daily operations of our dining areas, including managing staff and...
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IT Service Delivery Lead
1 day ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeCNS is a technology company with over 30 years of experience in the middle-east region. We offer various services including Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, and Block Chain.Job OverviewWe are seeking an experienced Senior...
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Operational Lead
2 days ago
Dubai, Dubai, United Arab Emirates Takeleap Full timeOperational Lead Job DescriptionThis role requires a highly motivated and results-driven Operational Lead who can drive business growth and improvement through operational excellence. The successful candidate will have a strong background in operations management, with experience in leading cross-functional teams and implementing process improvements.Main...
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Cybersecurity Operations Lead
2 days ago
Dubai, Dubai, United Arab Emirates etihad Full timeJob OverviewThis Cybersecurity Operations Lead position is crucial in ensuring the effective delivery of information security services to Etihad. The successful candidate will have expertise in Identity and Access Management, with a focus on managing technical delivery of security services and enforcing information security controls.Key AccountabilitiesLead...
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Service Operations Professional
5 days ago
Dubai, Dubai, United Arab Emirates Smiths Group Full timeThis Service Operations Professional role requires a unique blend of technical expertise and business acumen. You will be responsible for resolving complex service operations issues and providing strategic guidance to stakeholders.Key responsibilities include:Developing and implementing service operations strategiesLeading cross-functional teams to resolve...
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Operations Strategy Lead
6 hours ago
Dubai, Dubai, United Arab Emirates Informa Group Plc. Full timeJob RoleThe Operations Strategy Lead is responsible for developing and implementing operational strategies to deliver high-quality events and projects across their allocated portfolio. This includes leading the delivery of operations on specific areas of aerospace events, collaborating with cross-functional teams, and maintaining strong relationships with...
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Service Reception Lead
6 days ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeAbout the RoleWe are looking for a skilled and dynamic Service Reception Lead to join our Lexus Al Ain Service Center team. As a Service Reception Lead, you will be responsible for overseeing and leading a team of Service Advisors, ensuring the highest standards of customer service, and promoting a culture of excellence, enthusiasm, and professionalism in...
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Store Operations Lead
3 hours ago
Dubai, Dubai, United Arab Emirates Noaf Interiors LLC Full timeNoaf Interiors LLC seeks an exceptional Store Operations Lead to spearhead the strategic direction of our store operations.The successful candidate will be responsible for leading teams, driving process improvements, and maintaining the highest standards of customer service.Main Objectives:Operational Excellence: Develop and implement operational policies,...
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Courier Operations Lead
3 days ago
Dubai, Dubai, United Arab Emirates Zajel_official Full timeJob OverviewZAJEL is a leading courier and logistics company, committed to delivering exceptional service to our customers. We are currently seeking an experienced Operations Supervisor to join our team, who will be responsible for managing the day-to-day operations of our courier services.Key AccountabilitiesOperational Excellence: Ensures that all...
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Global Operations Hub Manager
4 days ago
Dubai, Dubai, United Arab Emirates St. Jude Global Operations Platform LLC – Rep. Office (SJGOP) Full timeKey ResponsibilitiesResponsibilities include managing day-to-day operations, leading policy and procedure design, and implementing changes to improve operational processes.The Manager of Operations will also be responsible for managing HR services, budget and resource planning, real estate management, event coordination, compliance with local laws and...
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Operation Lead, Operations
3 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeJob ID: 2911672 | Q-Express Documents TransportOperations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure...
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Service Operations Specialist
10 hours ago
Dubai, Dubai, United Arab Emirates Otis Elevator Co Full timeJob DescriptionThe Elevator Maintenance Technician Lead plays a crucial role in ensuring the smooth operation of elevator systems within assigned areas. This involves performing preventive maintenance, cleaning, and other contractual works as per the route chart issued by Otis Elevator Co.This position requires a strong focus on quality and safety, with...
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Service Team Lead
21 hours ago
Dubai, Dubai, United Arab Emirates Azure Beach Full timeJob DescriptionAzure Beach Club is seeking a seasoned Service Team Lead to oversee the smooth operation of our service team. As a leader, you will be responsible for providing exceptional dining experiences to our guests and maintaining high standards of hospitality.Key Responsibilities:Supervise and lead the waitstaff team to ensure seamless service...