IT Service Delivery Lead
5 days ago
CNS is a technology company with over 30 years of experience in the middle-east region. We offer various services including Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, and Block Chain.
Job OverviewWe are seeking an experienced Senior Service Delivery Manager to lead our IT service delivery team. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to drive customer satisfaction.
The successful candidate will be responsible for managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships. They will ensure the smooth execution of IT managed services, including cloud, network, security, and application support.
Key Responsibilities:
- Oversee end-to-end IT managed services delivery, ensuring compliance with SLAs and KPIs.
- Lead service teams in managing incidents, requests, problem resolution, and change management.
- Continuously optimize IT operations by implementing ITIL best practices and automation.
- Maintain high availability of critical IT infrastructure, applications, and cloud environments.
- Ensure proactive monitoring, reporting, and service reviews to minimize downtime.
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