Service Operations Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time
  • Participates in the development ofthe Service Field plans including manpower and material for theteam in assigned territories to optimizeutilization.
  • Monitors Service Field projectswithin assigned branch/territory, ensuring cost and progress aretracked and potential issuesmitigated.
  • Assesses the performance of assignedbranch/territory against annual plans to ensure the Service FieldKPI's are achieved in a timelymanner.
  • Monitors the branch/territory expenseand operational budgets with inputs from the contracted plan anddrives the Service Field team's compliance to theplan.
  • Approves manpower and material changes tothe Service Field projects based on project scope and businessrequirement.
  • Improve field efficiency usingdigital tools.
  • Prepare weekly and monthlyforecast for O,T and S.
  • Manages quality/safetyaudits across client sites to ensure Service Field teams areoperating within the prescribed quality parameters, and followingoperational safety procedures.
  • Conducts fieldvisits across client sites in the assigned branch/territory tomaintain a high level of rapport with key stakeholders andreinforce Otis commitment to customerservice.
  • Manages the coordination with theother departments to ensure that the terms and conditions of allservice, repair and modernization contracts areimplemented.
  • Conducts coaching of Service Fieldteam members ensuring they are mentored on field and learn fromthat experience.
KeySkills
Leads
EmploymentType : Full Time
Department /Functional Area: Administration
Experience: years
Gender: Male
Vacancy: 1

  • Dubai, Dubai, United Arab Emirates LEAD Development Full time

    The Senior Development Manager at LEAD Development oversees the entire development and design process, ensuring the successful execution of projects within given timeframes. This involves collaborating with finance and sales teams to integrate commercial requirements into the design and development process, encompassing the Masterplan and its components....


  • Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time

    Participates in the development ofthe Service Field plans including manpower and material for theteam in assigned territories to optimizeutilization.Monitors Service Field projectswithin assigned branch/territory, ensuring cost and progress aretracked and potential issuesmitigated.Assesses the performance of assignedbranch/territory against annual plans to...


  • Dubai, Dubai, United Arab Emirates Antal Motor City Dubai Full time

    Aftersales Management OpportunityAbout UsAntal Motor City Dubai is a leading provider of automotive services in the UAE. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. As a key member of our team, you will play a critical role in shaping the future of our aftersales operations.Key...


  • Dubai, Dubai, United Arab Emirates Valtrans Transportation Systems and Services Full time

    About Valtrans Transportation Systems and Services:We are a leading transportation company dedicated to providing exceptional customer service and operational excellence.As our Call Center Manager, you will play a critical role in ensuring that our clients receive timely and effective support, resolving issues efficiently, and maintaining high levels of...


  • Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time

    Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.Assesses the performance of assigned branch/territory against annual...

  • Operations Lead

    11 hours ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Amazon Ultra Fast Grocery (UFG) operations is seeking an experienced Operations Lead to join our team. In this role, you will gain experience leading a large and diverse team to ensure operational excellence. Key responsibilities include promoting a culture of safety and wellbeing, analysing and implementing corrective actions, supporting and leading a team,...


  • Dubai, Dubai, United Arab Emirates General Motors Full time

    Job DescriptionYour Role:The primary objective of this role is to serve as the key contact for dealers' aftersales inquiries, provide expert remote and on-site support for retail business, best-in-class service line customer experience, technical, and warranty support, as well as assistance to the AMEO's dealer network to identify areas of opportunity to...

  • IT Operations Lead

    17 hours ago


    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Job SummaryWe are seeking an experienced IT Operations Lead to join our team. The successful candidate will have a strong technical background, particularly in cloud infrastructure and virtualization.Lead and manage cross-functional teams to identify hosting and cloud requirements and provide appropriate solutions.Analyze financial data and make informed...


  • Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are looking for a highly skilled Lead Service Professional to join our team at Combuzz HR Solutions. As a senior member of our dining operations team, you will be responsible for ensuring that every guest receives top-notch service and attention to detail.Key Responsibilities:Oversee the daily operations of our dining areas, including managing staff and...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    CNS is a technology company with over 30 years of experience in the middle-east region. We offer various services including Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, and Block Chain.Job OverviewWe are seeking an experienced Senior...

  • Operational Lead

    3 days ago


    Dubai, Dubai, United Arab Emirates Takeleap Full time

    Operational Lead Job DescriptionThis role requires a highly motivated and results-driven Operational Lead who can drive business growth and improvement through operational excellence. The successful candidate will have a strong background in operations management, with experience in leading cross-functional teams and implementing process improvements.Main...


  • Dubai, Dubai, United Arab Emirates etihad Full time

    Job OverviewThis Cybersecurity Operations Lead position is crucial in ensuring the effective delivery of information security services to Etihad. The successful candidate will have expertise in Identity and Access Management, with a focus on managing technical delivery of security services and enforcing information security controls.Key AccountabilitiesLead...


  • Dubai, Dubai, United Arab Emirates Smiths Group Full time

    This Service Operations Professional role requires a unique blend of technical expertise and business acumen. You will be responsible for resolving complex service operations issues and providing strategic guidance to stakeholders.Key responsibilities include:Developing and implementing service operations strategiesLeading cross-functional teams to resolve...


  • Dubai, Dubai, United Arab Emirates Informa Group Plc. Full time

    Job RoleThe Operations Strategy Lead is responsible for developing and implementing operational strategies to deliver high-quality events and projects across their allocated portfolio. This includes leading the delivery of operations on specific areas of aerospace events, collaborating with cross-functional teams, and maintaining strong relationships with...


  • Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    About the RoleWe are looking for a skilled and dynamic Service Reception Lead to join our Lexus Al Ain Service Center team. As a Service Reception Lead, you will be responsible for overseeing and leading a team of Service Advisors, ensuring the highest standards of customer service, and promoting a culture of excellence, enthusiasm, and professionalism in...

  • Store Operations Lead

    14 hours ago


    Dubai, Dubai, United Arab Emirates Noaf Interiors LLC Full time

    Noaf Interiors LLC seeks an exceptional Store Operations Lead to spearhead the strategic direction of our store operations.The successful candidate will be responsible for leading teams, driving process improvements, and maintaining the highest standards of customer service.Main Objectives:Operational Excellence: Develop and implement operational policies,...


  • Dubai, Dubai, United Arab Emirates SLS Full time

    Job DescriptionDay-to-Day Operations: Ensure seamless day-to-day operations in our restaurant, fostering a smooth and efficient service environment.Leadership Support: Collaborate with the leadership team to achieve high guest satisfaction, guiding and leading servers to deliver exceptional service.Supervisory Duties: Perform supervisory tasks on a regular...


  • Dubai, Dubai, United Arab Emirates Zajel_official Full time

    Job OverviewZAJEL is a leading courier and logistics company, committed to delivering exceptional service to our customers. We are currently seeking an experienced Operations Supervisor to join our team, who will be responsible for managing the day-to-day operations of our courier services.Key AccountabilitiesOperational Excellence: Ensures that all...


  • Dubai, Dubai, United Arab Emirates St. Jude Global Operations Platform LLC – Rep. Office (SJGOP) Full time

    Key ResponsibilitiesResponsibilities include managing day-to-day operations, leading policy and procedure design, and implementing changes to improve operational processes.The Manager of Operations will also be responsible for managing HR services, budget and resource planning, real estate management, event coordination, compliance with local laws and...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Job ID: 2911672 | Q-Express Documents TransportOperations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure...