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Consumer Care Division Manager
1 week ago
- Team Leadership & Management:
- Lead motivate and manage a team of merchandisers and promoters to ensure optimal performance and alignment with business goals.
- Develop training programs and provide coaching to enhance the teams product knowledge sales techniques and customer service skills.
- Conduct regular performance evaluations and implement strategies for continuous improvement.
- Business Development & Strategy:
- Develop and execute strategies to increase market share and drive revenue growth in the Babycare category across retail and modern trade channels.
- Identify and capitalize on new business opportunities partnerships and collaborations to expand the different brands presence in the market.
- Analyze market trends consumer behavior and competitor activity to inform strategic decisions.
- Build the Babycare segment as well as adjacent segments
- Retail & Trade Management:
- Oversee the implementation of merchandising strategies and promotional activities to maximize product visibility and sales in retail outlets.
- Ensure that all stores within the trade network meet visual merchandising standards and that Babycare products are prominently displayed.
- Build and maintain strong relationships with key retailers to secure prime shelf space and favorable terms.
- Marketing (Online and Offline)
- Online EPlatforms Management Experience
- Working with Influencers / Instagram & other Social Media
- Experience with Planograms and Negotiation of shelf space in Modern Trade
- Customer Care & Satisfaction:
- Develop and implement customer care programs that enhance consumer satisfaction and loyalty particularly in the Babycare segment.
- Handle escalated customer complaints and ensure timely resolution in collaboration with the customer service team.
- Budget & Financial Management:
- Manage the departments budget ensuring efficient allocation of resources and adherence to financial targets.
- Monitor sales performance and profitability implementing corrective actions as needed to achieve business objectives.
- Reporting & Analysis:
- Prepare regular reports on sales performance market trends and business development activities for senior management
Qualifications :
- Minimum Bachelors degree in Business Administration & Marketing
Additional Information :
Skills & Professional Requirements:
- Proven experience in leading teams driving business development initiatives and managing key retail accounts.
- Strong understanding of the retail landscape modern trade dynamics and consumer behavior in the Babycare segment.
- Excellent communication negotiation and interpersonal skills
- Strategic thinking and business development
- Retail and trade marketing expertise
- Customerfocused approach
- Analytical and problemsolving skills
Experience Requirements:
- 5 Years in Retail/FMCG
Remote Work :
No
Employment Type :
Fulltime
