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Customer Support Specialist
1 week ago
Responsibilities:
- Serveas the first point of contact for customers providing timely andprofessional assistance via phone email and livechat.
- Address customer inquiries concerns andfeedback with empathy and efficiency ensuring a positive resolutionto every interaction.
- Troubleshoot technicalissues and guide customers through product features andfunctionalities.
- Process orders returns andrefunds accurately and in accordance with company policies andprocedures.
- Maintain thorough and accuraterecords of customer interactions and transactions in our CRMsystem.
- Collaborate with crossfunctional teamsto escalate complex issues and ensure timelyresolution.
- Continuously identify opportunitiesfor process improvement and contribute to the development of bestpractices for customersupport.
Requirements:
- Highschool diploma or equivalent; bachelors degreepreferred.
- Proven experience in customerservice or a related field with a strong track record of deliveringexceptional customer experiences.
- Excellentcommunication skills both verbal and written with the ability toarticulate complex concepts in a clear and concisemanner.
- Strong problemsolving skills and theability to think quickly on yourfeet.
- Empathetic and patient demeanor with agenuine desire to help others.
- Proficiency inusing customer support software and CRMsystems.
- Ability to multitask and prioritize ina fastpaced environment.
- Positive attitude andwillingness to go above and beyond to meet customerneeds.
What WeOffer:
- Competitivesalary and benefits package including health insurance andretirement savings options.
- Flexible workschedule and the opportunity to work remotely from anywhere in theworld.
- Ongoing training and professionaldevelopment opportunities to enhance your skills and advance yourcareer.
- Supportive team environment where yourcontributions are valued andrecognized.
Join OurTeam:
If youre ready to take yourcustomer service skills to the next level and make a meaningfulimpact in a dynamic and supportive environment we want to hear fromyou Apply now to join our team as a Customer Support Specialistand help us deliver exceptional service to ourcustomers.
Key SkillsDesign Engineering,Baan,Customer Service,FundManagement,ABAP,Elevator
Employment Type: Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: USD 10 -15
