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Customer Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Milky Makers Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Milky Makers. In this role, you will be responsible for managing large volumes of customer inquiries and providing timely resolutions to ensure exceptional customer satisfaction.

The ideal candidate will have proven experience in customer support and possess excellent communication and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
  • Manage large amounts of incoming phone calls and social media messages
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information to the customers
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively