Customer Support Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Johnson Controls Full time

Job Summary

We are seeking a skilled Customer Support Specialist to join our team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to both internal and external customers.

About the Role

This role involves providing assistance with all types of requests from customers, including order bookings, complaint handling, and solution support. You will work closely with sales, logistics, finance, and other stakeholders to ensure smooth daily operations and continuously improve internal processes to enhance the customer experience.

Key Responsibilities

  1. Process customer purchase orders and create sales orders
  2. Work in partnership with sales representatives to secure the best supply solutions tailored to meet customer needs
  3. Act as the primary contact for customers, identifying their needs and nurturing strong relationships
  4. Ensure the best supply solutions are provided to customers

Requirements

  • High school diploma or higher
  • Fluent in English
  • Proficient in MS Office (intermediate level)
  • Strong customer orientation with keen attention to detail
  • A collaborative team player
  • Previous experience in customer service is an advantage


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