L1 NOC Application Engineer
5 days ago
Abu Dhabi, United Arab Emirates | Posted on 01/13/2025
Role Overview: Seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate should have basic database knowledge, production environment application experience, and a desire to grow in a fast-paced setting. Responsibilities include monitoring applications, responding to alerts, troubleshooting issues, and ensuring application stability.
Key Responsibilities:
- Monitoring and Incident Detection: Monitor using Dynatrace, respond to alerts, escalate issues as needed.
- Initial Troubleshooting: Address application/system issues, document incidents and resolutions.
- Incident Management: Prioritize incidents, communicate with stakeholders, ensure timely resolution.
- Application and System Maintenance: Perform maintenance tasks, health checks on applications and servers.
- Documentation and Reporting: Maintain accurate documentation and generate performance reports.
- Collaboration and Communication: Work with other IT teams to resolve issues and improve reliability.
- Shift Work and On-Call Support: Participate in 24/7 shifts and on-call rotations.
Required Qualifications:
- Minimum 3 Years in Large Industry monitoring using Dynatrace
Experience: 3+ years in large industry monitoring databases and applications.
Technical Skills: Application concepts, triaging issues, identifying RCA, reporting to owner.
Monitoring Tools: Experience with Dynatrace and ServiceNow.
Troubleshooting: Strong analytical skills for basic troubleshooting.
Communication: Excellent written and verbal communication skills.
Certifications: Dynatrace Associate Certification.
Preferred Qualifications:
- Experience in a 24/7 operations environment, particularly in a NOC role.
- Familiarity with ITIL processes.
- Good understanding of digital and cybersecurity service management.
- Exposure to configuration management tools.
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