L1 NOC Application Engineer

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time

Abu Dhabi, United Arab Emirates | Posted on 01/13/2025

Role Overview: Seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate should have basic database knowledge, production environment application experience, and a desire to grow in a fast-paced setting. Responsibilities include monitoring applications, responding to alerts, troubleshooting issues, and ensuring application stability.

Key Responsibilities:

  1. Monitoring and Incident Detection: Monitor using Dynatrace, respond to alerts, escalate issues as needed.
  2. Initial Troubleshooting: Address application/system issues, document incidents and resolutions.
  3. Incident Management: Prioritize incidents, communicate with stakeholders, ensure timely resolution.
  4. Application and System Maintenance: Perform maintenance tasks, health checks on applications and servers.
  5. Documentation and Reporting: Maintain accurate documentation and generate performance reports.
  6. Collaboration and Communication: Work with other IT teams to resolve issues and improve reliability.
  7. Shift Work and On-Call Support: Participate in 24/7 shifts and on-call rotations.
Requirements

Required Qualifications:

  • Minimum 3 Years in Large Industry monitoring using Dynatrace

Experience: 3+ years in large industry monitoring databases and applications.

Technical Skills: Application concepts, triaging issues, identifying RCA, reporting to owner.

Monitoring Tools: Experience with Dynatrace and ServiceNow.

Troubleshooting: Strong analytical skills for basic troubleshooting.

Communication: Excellent written and verbal communication skills.

Certifications: Dynatrace Associate Certification.

Preferred Qualifications:

  • Experience in a 24/7 operations environment, particularly in a NOC role.
  • Familiarity with ITIL processes.
  • Good understanding of digital and cybersecurity service management.
  • Exposure to configuration management tools.
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