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Network Operations Engineer

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full time

As a NOC Infrastructure Engineer - L1, you will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the infrastructure and systems.

Job Functions:

  • Monitor and respond to alerts and incidents in a timely manner.
  • Perform initial troubleshooting on IT infrastructure and system issues.
  • Document all incidents, troubleshooting steps, and resolutions in the incident management system.

Desirable Qualifications:

  • Experience in a 24/7 operations environment, particularly in a NOC or similar role.
  • Familiarity with ITIL processes, particularly incident and problem management.
  • Knowledge of cloud environments and their monitoring tools.