NOC Engineer
5 days ago
Overall 5-7 years of experience in the field.
Minimum 2 years of relevant experience working in medium to large size environments.
Minimum 2 years of experience in monitoring tools.
Minimum 2 years of experience in system engineering/IT helpdesk.
Summary :
Perform 12X7 Monitoring, incidents response, isolation, L1 troubleshooting, and SOP (Standard Operating Procedures) based troubleshooting.
Provide remote and on-site support where necessary to remediate virtual or physical failures or malfunctions of the monitoring solution.
Proactively monitor Client IT infrastructure and continuously maintain, automate, and tune monitoring and reporting platforms.
Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting.
Categorize issues and escalate to the appropriate team where necessary.
Generate and analyze performance reports for various systems and highlight trends and anomalies to assist higher tier engineers to perform preventive measures.
Follow up and document all incident resolutions and closure comments for future reference and audits.
Coordinate externally or internally for planned and unplanned activities and confirm services restoration.
Carry out routine basic maintenance work, upgrades, or other duties assigned.
Work on varied shifts to perform the above-mentioned responsibilities.
12/7 onsite, 24X7 remote for High Severity Tickets.
Thorough understanding and experience in key network monitoring and logging protocols, including but not limited to SNMP, NetFlow, Syslog, WMI.
Solid understanding of enterprise infrastructure and services.
Experience in troubleshooting Network, LAN/WAN technologies, VMware, Wintel, Azure, and cloud technologies.
Solid understanding of network and server operating systems, including Windows, Linux, Cisco IOS, NX-OS.
Thorough understanding and experience in wireless platforms, preferably in Cisco and Meraki.
Solid understanding of OSI and TCP/IP layers.
Strong analytical and troubleshooting skills.
Experience in working within ITIL or similar ITSM frameworks.
Good understanding of virtualization and cloud technologies.
Company Industry : IT - Software Services
Department / Functional Area : (Department Information)
Keywords : (Keyword Information)
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