NOC Application Engineer

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full time

We are seeking an NOC Application Engineer - L1 to join our IT operations team. The ideal candidate will have a foundational understanding of Databases and applications in a production environment, with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The NOC Application Engineer - L1 will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the applications.

Key Responsibilities: Monitoring and Incident Detection:
  • Continuously monitor applications using Dynatrace.
  • Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
  • Escalate issues to L2 or L3 engineers as necessary, following established protocols.
Initial Troubleshooting:
  • Perform troubleshooting on application and system issues, including connectivity problems, hardware failures, and application errors.
  • Use remote tools to access and troubleshoot applications and servers.
  • Document all incidents, troubleshooting steps, and resolutions in the incident management system.
  • Categorize and prioritize incidents based on severity and impact.
  • Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
  • Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
Application and System Maintenance:
  • Assist in routine application and system maintenance tasks, including applying patches, updates, and configuration changes.
  • Support in performing health checks on applications, servers, and critical services to ensure optimal performance.
Documentation and Reporting:
  • Maintain accurate and up-to-date documentation of the application topology, configurations, and standard operating procedures (SOPs).
  • Generate daily, weekly, and monthly reports on application performance, incidents, and other key metrics.
Collaboration and Communication:
  • Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve application reliability.
  • Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.
Shift Work and On-Call Support:
  • Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
  • Participate in on-call rotations to ensure coverage during off-hours and weekends.
Required Qualifications:
  • Experience: 3+ years of experience in large industry monitoring databases and applications in a production environment.
  • Technical Skills: Experience in application concepts, triaging of application issues identified by monitoring tools and identifying RCA and reporting to the owner.
  • Monitoring Tools: Experience with application monitoring tools (Dynatrace) and incident management systems (ServiceNow).
  • Troubleshooting: Strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on application and system issues.
  • Communication: Excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly.
  • Certifications: Dynatrace Associate Certification.
Preferred Qualifications:
  • Experience in a 24/7 operations environment, particularly in a NOC or similar role.
  • Familiarity with ITIL processes, particularly incident and problem management.
  • Good understanding of Digital & Cybersecurity service management processes.
  • Exposure to configuration management tools.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Telecommunications and IT System Operations and Maintenance

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