Customer Support Specialist

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full time

AboutClearGrid

ClearGrid is pioneeringchanges in the debt resolution industry using cuttingedge AI andadvanced analytics. We leverage realtime data machine learning andautomation to optimize debt recovery processes for financialinstitutions. As our team expands we are eager to welcome skilledprofessionals who can contribute to ourinnovations.

Job Responsibilitiesof a Customer SupportSpecialist
  • Customer Assistance: Providetopnotch support and assistance to customers through variouschannels such as phone email and chat.
  • Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively andefficiently to ensure customer satisfaction.
  • Process Optimization: Identify opportunities to enhance support processes and customerexperience providing suggestions for improvement.
  • Feedback Management: Gathercustomer feedback and relay insights to relevant teams to driveproduct and service enhancements.
  • MultiTeam Collaboration: Work closely with internal teams such as sales and productdevelopment to ensure comprehensive customer support andsatisfaction.
  • Documentation: Maintainaccurate records of customer interactions and transactionsdocumenting details of inquiries complaints andcomments.
  • ContinuousLearning: Stay updated with companyproducts/services and industry trends to provide informed supporttocustomers.
QualificationsRequired for the Customer Support SpecialistRole
  • Experience: Bachelors degreein any discipline or equivalent work experience; prior customerservice experience is advantageous.
  • Communication Skills: Exceptional verbal and written communication skills with acustomercentric approach.
  • Problemsolving Abilities: Strong analytical and problemsolving skills to address customerconcerns and challenges effectively.
  • Adaptability: Comfortableworking in a dynamic environment and able to prioritize tasksefficiently.
  • TechnicalProficiency: Familiarity with CRM systems andproficient in general computer applications (e.g. MicrosoftOffice).
  • InterpersonalSkills: Ability to build rapport and relationshipswith clients ensuring a positive and productive customerinterface.
  • Patience andEmpathy: Demonstrated capability to deal withchallenging situations with patience and willingness tohelp.
Why Choose aCareer at ClearGrid
  • Be a part of a forwardthinking company that is leadingthe charge in revolutionizing the fintech industry.
  • Enjoy an inclusive and innovative work culture thatsupports collaboration and fosters professional growth.
  • Benefit from a competitive salary package extensivebenefits and opportunities for career advancement.
  • Join a vibrant and encouraging workplace where yourcontributions make a meaningfulimpact.
Key Skills
Design Engineering,Baan,CustomerService,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience: years
Vacancy: 1

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