IT Support Specialist
1 day ago
Dautom is seeking a skilled IT Support Specialist to join its team. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work in a fast-paced environment.
The IT Support Specialist will provide first and second-line technical support, answering user queries related to hardware and software problems via desk visits, phone calls, and emails.
The role involves proactively monitoring service desk inboxes, resolving IT support issues, and maintaining user accounts on various systems, including Active Directory and Exchange.
The successful candidate will be responsible for maintenance of the firm's hardware, process management, and assistance with conference/meeting room requirements.
Evaluation of documented resolutions and analysis of trends for ways to prevent recurring issues are also essential aspects of this role.
Key Responsibilities:
- Provide technical support to users via multiple channels
- Monitor and respond to service desk calls in a timely manner
- Maintain user accounts on various systems
- Perform routine maintenance of hardware and equipment
- Assist with process management and special projects
Requirements:
A minimum of 6 years of experience in a relevant field, preferably in a fast-paced working environment, is required for this position.
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