Customer Support Specialist

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates OEXN Full time
Job Title:

Customer Service Representative (Forex/CFDs)
Location:

Dubai, UAE
Company:

OEXN Regulated Forex & CFDs Broker
Job Description:
OEXN, a leading regulated broker specializing in Forex and CFDs, is seeking a dedicated and proactive Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be responsible for assisting our clients, including traders and Introducing Brokers, with their account-related inquiries and providing outstanding support.
Key Responsibilities:
Assist clients with account opening, KYC (Know Your Customer) processes, and general account-related queries.
Provide prompt and professional support to existing clients via phone, email, or live chat.
Resolve client issues efficiently and ensure a high level of satisfaction.
Work closely with other teams to ensure smooth client onboarding and issue resolution.
Monitor and follow up on client requests and ensure timely responses.
Maintain up-to-date knowledge of OEXN's products, services, and regulations.
Requirements:
Fluency in Arabic or Hindi
Prior experience in customer service, preferably in the financial or trading industry.
Strong communication skills and the ability to manage client relationships.
Problem-solving skills and the ability to work in a fast-paced environment.
Previous experience with KYC processes is a plus.
Native Arabic Speakers, Indian or Pakistani applicants are preferred.
Benefits:
Competitive salary with performance-based bonuses (based on KPIs).
Opportunity to work with a dynamic, fast-growing company in the Forex and CFD space.
Friendly, inclusive work environment.
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