Manager- Contact Centre Operations

Role OverviewThis role is responsible for leading a team of contact centre agents, focusing on delivering excellent customer service while achieving key performance indicators (KPIs).The Customer Service Team Lead will oversee daily operations, develop strategies to improve customer satisfaction, and provide coaching and training to agents to enhance their...

Key ResponsibilitiesThe successful candidate will be responsible for:Managing day-to-day operations of all direct banking channels activities.Leading project handling of the Contact Center by raising IT requirements and designing new processes and features within the CRM and IVR channel.Providing efficient solutions to increase productivity, first call...

Full-timeDivision: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...

Select how often (in days) to receive an alert: Contact Centre Operator (UAE National) Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

At First Abu Dhabi Bank (FAB), we are committed to fostering growth through innovation, agility, and differentiation. We are seeking a highly skilled Contact Centre Technology Solutions Lead to join our team.Job DescriptionThe successful candidate will be responsible for leading project handling of Contact Centre by raising IT requirements, designing new...

Emiratized Contact Centre Role:We are committed to Emiratization and strive to attract, develop, and retain UAE nationals in key roles across the bank. As a contact centre professional, you will play a critical role in delivering exceptional service to our valued customers, driving sales growth, and improving operational efficiency.Main Responsibilities:Team...

AVP- Contact Centre - Customer Care UnitFull-timeDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

Roles and responsibilities English and Arabic – Good Written and SpokenMust hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers.Administer all issues and recommend efficient resolution within the required timeframe.Identify customer needs,...

About Etihad AirwaysEtihad Airways is a world-class airline renowned for its exceptional service and innovative products. With a vast network spanning the Middle East, Africa, Europe, Asia, Australia, and North America, we strive to deliver unforgettable customer experiences.Job OverviewThe Business Support Officer will contribute significantly to the...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...

Roles and responsibilities English and Arabic– Good Written andSpoken Must hold2-4 years of experience in Call Center background SECTION II: KEYRESPONSIBILITIES Handle all calls and deal efficientlywith all upset or challengingcustomers. Administer all issues and recommendefficient resolution within the requiredtimeframe. Identify customer needs,...

RequirementsTo be successful in this role, you will require a strong customer service background, excellent communication skills, and a passion for delivering exceptional customer experiences.You should possess a high school diploma or equivalent, with 1-2 years of experience in customer services or contact centre environments.The ideal candidate will have a...

About the RoleThis is an exciting opportunity for a Customer Service Manager to lead our Contact Centre team. As a key member of our organization, you will be responsible for ensuring that our customers receive world-class service.Key ResponsibilitiesTeam Supervision: Organize and supervise the work of your assigned team to ensure efficient delivery of...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

JOB PURPOSE: Tolead the Customer Care Unit (CCU) team that has theresponsibilities for resolving customer register requests/Emails ina timely manner with utmost focus on customer satisfaction andexperience thus building customerloyalty.KEYACCOUNTABILITIES : UnitsSupervision and Team Managers Organise andsupervise the work of the assigned team to ensure...

We are looking for a seasoned leader to join our Contact Centre team, overseeing the delivery of exceptional customer experiences and driving business success.Key Responsibilities:Supervise a team of customer service representatives to ensure they meet customer expectations.Implement and maintain policies, systems, and processes to deliver high-quality...

Job OverviewWe are seeking a highly skilled and motivated Senior Officer to join our Contact Centre team in the UAE.Your primary responsibility will be to provide exceptional customer service by answering queries, resolving issues, and ensuring timely responses to customer requests.You will also contribute to the growth of our business by identifying new...