Gest Service Agent

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

The Guest ServiceAgent is responsible for providing exceptional service to guestsensuring a pleasant and memorable experience at Emirates Park Zoo& Resort. This role involves welcoming guests handlingrequests resolving concerns and offering assistance in variousaspects of the guest experience including reservationscheckin/checkout processes and generalinquiries .

Duties& Responsibilities:

GuestReception and Assistance: Greetand interact with guests in a professional friendly and courteousmanner. Provide information on services amenities and resortfacilities.

Checkin/Checkout: Facilitate the smooth checkin and checkout process ensuringaccurate guest data entry billing and timely assistance with anyrequests.

ReservationManagement: Assist with themanagement of guest reservations including making new bookingsmodifying existing reservations and confirming reservations asnecessary.

GuestRequests & Inquiries: Handle guest inquiries concerns and special requests (e.g.transportation dining reservations special accommodation)efficiently andprofessionally.

ProblemResolution: Address guestcomplaints or concerns promptly finding effective solutions whilemaintaining a positive guestexperience.

Communicationwith Departments: Liaise withhousekeeping maintenance security and other departments to ensuretimely responses to guest needs andrequests.

ProvideInformation: Offer local areainformation and assist with recommending activities dining optionsand events both within the zoo & resort and in thesurroundingarea.

GuestExperience Monitoring: Ensurethat guest interactions and experiences are consistently positiveand maintain a high level of guestsatisfaction.

AdministrativeSupport: Perform lightadministrative duties including managing guest files updatingdatabases and maintaining the front deskarea.

Safetyand Security: Ensure guests areaware of safety protocols and emergency procedures. Maintainconfidentiality of guest information and ensure the security of thefront deskarea.

Requirements

Qualifications:

High schooldiploma or equivalent; a degree or certification in hospitalitymanagement / BusinessAdministration.

Previousexperience in guest service customer service or front office rolespreferably in a hotelresort.

Excellentcommunication and interpersonalskills.

Proficiency inMicrosoft Office Suite (Word ExcelOutlook).

Fluency inEnglish is essential; proficiency in Arabic or other languages isanadvantage.

Strongproblemsolving and decisionmakingskills.

Ability to workin a fastpaced environment manage multiple tasks and maintain apositiveattitude.

Strongorganizational and multitaskingabilities.

Ability to standfor extendedperiods.

Flexibility towork shifts including evenings weekends and holidays asneeded.

Benefits

Accommodation:Provided.

Duty Meal:Provided.

Key Skills
Anti Money Laundering,Arm,FireSafety,Heavy Bus Driving,Aluminium,Apache Commons
Employment Type : Full Time
Experience: years
Vacancy: 1
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