SaaS Renewal Representative

7 days ago

Dubai, Dubai, United Arab Emirates Tbwa ChiatDay Inc Full time
SaaS Renewal Representative (French Speaking)

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The SaaS Renewals Representative is responsible for achieving sales targets in a defined territory that includes current Commvault customers. The Representative will contribute to a developing and passionate team, which is acutely focused on completing the Land-Adoption-Expand-Renew journey for accounts. Preferred candidates have an appreciation for the significance of Annual Recurring Revenue and associated metrics.

The ideal person will be an exceptional team player, as close alignment with field Account Executives and Customer Success Managers (CSM) is critical to success. The Representative, however, must also close sales opportunities on an independent basis. This is an inside selling position; telephone, video conference and email are the primary modes of customer and partner communication.

How you will make an impact:

  • Proactively maintain consistent customer engagement throughout the renewal sales cycle. Manage the renewal process, including scope of current and future environment, from opportunity to invoice, ensuring accurate record keeping in CRM systems.
  • Identify and close upsell/cross-sell deals during the renewal engagement; maintain opportunities for these transactions, improving customer value.
  • Coordinate renewal activity with assigned CSM, Partners and Distributors; develop successful working relationship based on geographic alignment.
  • Demonstrate an excellent ability to diffuse difficult situations, build a clear path to resolution with owners and dates, and secure agreement from internal and external customers to deliver.
  • Communicate and follow-up optimally with customers to understand their needs and ensure their continued happiness with our SaaS and Subscription products.
  • Support the development of new processes with leadership, willing to take risks within goal-oriented framework.

What you need to be ready:

  • At least 4 years' renewal sales or inside sales experience
  • Must be fluent in English, Arabic and French language skills both written and verbal to business level.
  • Proven track record of exceeding sales targets and achieving renewal goals.
  • An energetic self-starter with a consultative sales approach who is pro-active in increasing sales revenue with ability to drive high transaction volume
  • Excellent verbal and written communications skills
  • Must be results-driven, have strong analytical skills and sound negotiation skills
  • Individual should be comfortable selling in a team environment with responsibilities for accurate forecasting
  • Deep understanding of customer retention strategies and best practices

Skills and experience that will set you apart:

  • Sales and Renewals experience gained within a software and or SaaS business
  • Experience with Salesforce CRM

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email

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