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Director, Global Account Management

1 week ago

Dubai, Dubai, United Arab Emirates Sirva Bgrs Llc Full time

Posted Friday, March 15, 2024 at 4:00 AM

This role is open to applications across EMEA and the Middle East.

The Director of Global Account Management is directly responsible for managing both domestic and international client relations and account strategy. This position must exemplify all of Sirva's core values at all times.

RESPONSIBILITIES

  1. 40%
    • Responsible for managing domestic and international client relations, account strategy, trend analysis, and upselling new and existing products for existing clients.
    • Maintain a high level of client satisfaction with program costs and service. Approve client portfolio of revenue and profit projections.
    • Primary contact with the corporate client in the administration of the client's relocation program.
    • In collaboration with the policy consulting department, research and recommend policy changes as needed to enhance the effectiveness of the client's relocation program.
    • Resolve complex problems for clients to maximize customer satisfaction.
    • Facilitate client reporting based on client needs. Plan and conduct client reviews and meetings.
    • Identify opportunities to maximize revenue and propose new services and/or increase fees.
  2. 20%
    • Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit-driven environment.
    • Communicate policy changes to the team.
    • Coordinate and lead client update meetings with the operations team.
  3. 20%
    • Partner with the implementation team and complete designated responsibilities to ensure successful client transition.
  4. 10%
    • Assist the Relocation Operations training department as requested/as needed.
    • This would include mentoring for on-the-job training, employee development, and acting as a subject matter expert.
    • Provide direction and feedback to new team members and constructive performance feedback to management.
  5. 10%
    • Pull and compile reports per client requests.
    • Review and present this information in a consistent format to our corporate clients.

QUALIFICATIONS AND PREFERRED SKILLS

  • Minimum 3 years of domestic relocation and/or international assignment management experience, including operational management experience required.
  • Minimum 3 years of team leadership experience required.
  • 2-5 years of corporate client or account management experience preferred.
  • Strong problem-solving and conflict-resolution skills.
  • Financial/Accounting knowledge preferred.
  • Excellent oral, written, and presentation communication skills.
  • Excellent project management skills.
  • Good understanding of business application technology.
  • Global living/working experience preferred.
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