Autonomous Operations Senior Technical Support Specialist
2 days ago
Job Description
Who we are
Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
We are looking to recruit an experienced Autonomous Operations Senior Technical Support Specialist to join our team based in Dubai, UAE. In this role, you will be responsible for providing advanced technical support and guidance for Autonomous Operations. This role involves ensuring the operational efficiency and reliability of autonomous systems, troubleshooting complex technical issues, and mentoring junior technical support staff.
Key Responsibilities:
- Act as the primary escalation point for technical issues during ongoing operations.
- Lead real-time troubleshooting and failure response for USV and eROV systems.
- Conduct root cause analysis on recurring technical issues and propose improvement strategies.
- Work closely with the Site Manager and Operational Team to coordinate routine maintenance and emergency repairs.
- Maintain detailed technical documentation, ensuring all system modifications and upgrades are properly recorded.
- Collaborate with global teams to implement best practices and track system performance metrics.
- Oversee training and mentorship of junior technical staff, ensuring competency development.
- Provide status updates to management on system health, upcoming maintenance, and technical risks.
- Support the planning and execution of system upgrades and major overhauls.
What Skills & Experience Will You Have?
- Bachelor's degree in Engineering, Marine Technology, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, preferably in autonomous or remote operations.
- Strong technical knowledge of autonomous systems and related technologies.
- Proficiency in relevant software and tools used in autonomous operations.
- Knowledge of applicable codes, guidelines, and standards.
What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So, bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro's purpose 'together create a safe and liveable world' – and to each other.
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