Customer Service Dispatcher Professional

2 weeks ago


Dubai, Dubai, United Arab Emirates Ghobash Group Full time

The Ghobash Group, a leading office automation solutions provider in the UAE, seeks a highly skilled Customer Service Dispatcher to join their team. As a key member of the service operations department, you will play a vital role in converting incoming customer calls into booked service calls and dispatching engineers to meet Response Time and Resolution Time targets.

Key Responsibilities:
  • Convert incoming customer calls into booked service calls and forward to available service engineers
  • Prioritize, organize, and divide incoming calls to be scheduled for service engineers
  • Maintain service engineers' daily schedules and dispatch them to service calls

In this dynamic and fast-paced environment, you will work closely with service managers, service engineers, and customers to ensure clear and concise communication. Your excellent organizational and multitasking abilities, combined with your active listening skills, will enable you to effectively manage multiple tasks and prioritize deadlines.

Requirements:
  • Diploma/Bachelor's Degree in any discipline from a recognized university or institution
  • Tech-savvy with knowledge of relevant methods (CAD)

If you are a tech-savvy individual with strong communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at The Ghobash Group.



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