Current jobs related to Customer Service Executive - Dubai, Dubai - Manpower Professional
-
Customer Acquisition Representative
1 week ago
Dubai, Dubai, United Arab Emirates Genius Customer Care Center LLC Full timeJob SummaryWe are a leading organization in the customer care sector, and we are looking for a skilled Customer Acquisition Representative to join our team.Job DescriptionAs a Customer Acquisition Representative, you will be responsible for promoting our products and services to prospective customers. You will establish and maintain relationships with...
-
Customer Success Manager
3 days ago
Dubai, Dubai, United Arab Emirates IMPETUS EXECUTIVE Full timeWe are looking for a motivated and customer-focused individual to join our Client's team as a Customer Success Manager. In this role, you will be the primary point of contact for the clients, ensuring they receive the support and guidance needed to maximize the value of the company. You will work closely with local and regional resources to deliver an...
-
Customer Service Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates TAT IT Technolgies Full timeOverview The Customer Service Executive plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and resolving issues efficiently. This position serves as the first point of contact for customers, addressing inquiries, processing orders, and managing complaints. The Customer Service Executive is not only responsible...
-
Customer Service Executive
3 days ago
Dubai, Dubai, United Arab Emirates TAT IT Technolgies Full timeOverview The Customer Service Executive plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and resolving issues efficiently. This position serves as the first point of contact for customers, addressing inquiries, processing orders, and managing complaints. The Customer Service Executive is not only responsible...
-
Financial Services Expert
2 weeks ago
Dubai, Dubai, United Arab Emirates ANKH Executive Full timeAbout the Role:We are seeking a highly motivated Sales Executive to join our team at ANKH Executive. As a Sales Executive, you will be responsible for managing a key portfolio within lending solutions, aiming to simplify solution processes and enhance risk management, with a focus on high-profile financial services/banking clients across the GCC.You will...
-
Customer Service Executive
10 hours ago
Dubai, Dubai, United Arab Emirates Seddiqi Holding Full timeCustomer Service Executive (1-Year Contract)Customer Service Executive (1-Year Contract)Get AI-powered advice on this job and more exclusive features.Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi & Sons – the longest...
-
Customer Service Executive
4 weeks ago
Dubai, Dubai, United Arab Emirates MasterMind Advertising Full timeCustomer Service Executive and Coordination for Advertising AgencyPosition Overview:As a Customer Service Executive and Coordinator in our advertising agency, you will be responsible for managing client relationships, ensuring high-quality customer service, and facilitating coordination among various teams to execute advertising campaigns effectively.Key...
-
Customer Service Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates MasterMind Advertising Full timeCustomer Service Executive and Coordination for Advertising Agency Position Overview: As a Customer Service Executive and Coordinator in our advertising agency, you will be responsible for managing client relationships, ensuring high-quality customer service, and facilitating coordination among various teams to execute advertising campaigns effectively. Key...
-
Customer Service Executive
4 weeks ago
Dubai, Dubai, United Arab Emirates Thrifty Car Rental UAE Full timeAbout the Company Thrifty is the leading brand in the UAE's Car Rental and Leasing sector. As the largest fleet operator in the country supported by a distribution network of more than 50 locations, we are looking to hire Customer Service Executive to manage these locations. About the Role As a Customer Service Executive, you will be the first point of...
-
Customer Service Executive
4 weeks ago
Dubai, Dubai, United Arab Emirates Thrifty Car Rental UAE Full timeAbout the CompanyThrifty is the leading brand in the UAE's Car Rental and Leasing sector. As the largest fleet operator in the country supported by a distribution network of more than 50 locations, we are looking to hire Customer Service Executive to manage these locations.About the RoleAs a Customer Service Executive, you will be the first point of contact...
Customer Service Executive
2 weeks ago
Our client, a leading global provider of mobile computing solutions, is in need of Customer Service Executive to join their Dubai team.
Purpose of this role:
This role essentially provides frontline support to both Customers and Sales Managers, ensuring an efficient and professional level of customer service is given from pre-sales through to post-sales. The purpose of this role is to ensure that all processing of data entry relevant to the applicable region(s) is carried out and to provide a reliable and consistent level of customer service.
Main Responsibilities:
1. Liaise with Customers and Sales Managers to provide frontline customer service (including pre and post sales support) via email or telephone.
2. Produce clear and concise communication for both Internal and External Customers.
3. Process sales orders in a timely manner; including reviewing and checking orders and stock allocation.
4. Manage the generation of open sales orders within the relevant region(s) to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.
5. Maintain sufficient filing systems, within the email system (Outlook), computer hard-drive and network server and also for hard-copy purchase orders.
6. Maintain various forms of customer specific information, including ensuring all current prices are set up on BAAN and that customer ordering and delivery guidance notes are maintained.
7. Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
8. Raise RMA (Returns Management Authorisation) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.
9. Handle and resolve queries raised by Customers, Sales Manager or the Credit Control Department.
10. Provide absence cover to other members of the team.
Key Competencies:
Job Category
Customer Service & Call Center
Key skills, knowledge and experience required:
Excellent communication (written and verbal) and interpersonal skills.
Ability to work under time pressure and meet deadlines.
Intermediate/Advanced Excel, Word and PowerPoint.
Experience working with EMEA regions.
Customer Service experience is essential.
Experience of transport/logistics industry.
Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin, Certificates of Conformity.
Experience of international payment arrangements, including Bank Guarantees and Letters of Credit.
Multi-lingual (particular language requirements will be specific to certain roles).
At least 2-3 years' experience in a similar role.
Qualification and Education requirements:
Educated to at least A-level, degree or equivalent.
About The Company:
Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, Sales and marketing.
#J-18808-Ljbffr
