Customer Service Dispatcher
6 days ago
- Full-time
- Department: Service - Service
Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
By embracing the printing industry's phenomenal digital transformation over the years, 'GCG-DDS' developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client's businesses.
Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG's holding company – The Ghobash Group.
Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE.
Responsibilities:- To be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers and to prioritize, organize, and equally divide incoming calls to be scheduled for the service Engineers.
- Maintain the Service Engineers daily schedules and dispatch the Engineers to service calls and ensure the Response Time and Resolution Time targets are met.
- Schedule return trips with customers when parts are in.
- Maintain the on-call schedule for Service Engineers.
- Maintain customer database with current information.
- Clear and concise communications with Service Managers, Service Engineers and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Log preventive maintenance calls and allocate to engineers.
- If calls are repeated at high frequency, escalate them to Team leader or Technical manager.
- Service Reports Entry into System after Engineer submits the reports.
- Attend all training courses and meetings as required and assigned by management.
- Diploma/Bachelor's Degree in any discipline from a recognised University or Institution.
- Tech-savvy with knowledge of relevant methods (CAD).
- Fast typing with experience in data entry.
- Knowledge of procedures and guideline for emergency situations.
- Proficient in English (oral and written).
- Good organizational and multitasking abilities.
- Active listener with excellent communication skills.
-
Customer Service Dispatcher
6 days ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeJob OverviewGhobash Group is a leading office automation solutions provider in the UAE, established in 1982. Our company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions.We are seeking a highly skilled Customer Service Dispatcher to join our team. As a key member of our service delivery team, you will play...
-
Customer Service Dispatcher
2 days ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeCustomer Service Dispatcher (UAE National)Full-timeDepartment: Service - ServiceEstablished in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years,...
-
Customer Service Dispatcher
3 weeks ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeCustomer Service Dispatcher (UAE National)Full-time Department: Services Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years,...
-
Customer Service Dispatcher
1 day ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeCustomer Service Dispatcher (UAE National)Full-timeDepartment: ServicesEstablished in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. By embracing the printing industry's phenomenal digital transformation over the years, 'GCG-DDS'...
-
Service Dispatcher Lead
2 days ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeGhobash Group is a leading provider of office automation solutions in the UAE, and we are looking for a highly skilled Service Dispatcher Lead to join our team. In this role, you will be responsible for managing our service dispatch operations, ensuring prompt and effective resolution of customer issues.Key Requirements:Diploma or Bachelor's degree in any...
-
Dispatcher
1 week ago
Dubai, Dubai, United Arab Emirates Kitopi Full timeRoles and responsibilitiesDispatcher is typically responsible for managing the communication and logistics between the restaurant and various other stakeholders, such as delivery drivers, kitchen staff, and customers. The role ensures that orders are processed efficiently and that deliveries are made on time.Key Responsibilities:Monitor incoming orders and...
-
Dispatcher
7 days ago
Dubai, Dubai, United Arab Emirates Aujan Coca-Cola Beverages Company (ACCBC) Full timePosition SummaryThe Dispatcher is responsible for optimizing and coordinating the daily distribution operations. This includes planning shipment routes, managing drivers and delivery schedules, and ensuring compliance with regulatory requirements. The Dispatcher proactively addresses delivery issues and ensures that customer expectations are met while...
-
Dispatcher
3 days ago
Dubai, Dubai, United Arab Emirates Aujan Coca-Cola Beverages Company (ACCBC) Full timeThe Dispatcher is responsible for optimizing and coordinating the daily distribution operations. This includes planning shipment routes, managing drivers and delivery schedules, and ensuring compliance with regulatory requirements. The Dispatcher proactively addresses delivery issues and ensures that customer expectations are met while maintaining high...
-
Dispatch coordinator
2 weeks ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timePosition: Dispatch CoordinatorCompany Overview:Star Services LLC is a leading provider of professional services and solutions in the United Arab Emirates. With a strong presence in Dubai, we specialize in delivering top-notch services to our clients in various industries. Our team is dedicated to providing exceptional customer service and creating a positive...
-
Dispatch coordinator
1 day ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timePosition: Dispatch Coordinator Company Overview: Star Services LLC is a leading provider of professional services and solutions in the United Arab Emirates. With a strong presence in Dubai, we specialize in delivering top-notch services to our clients in various industries. Our team is dedicated to providing exceptional customer service and creating a...
-
Customer Service Dispatcher UAE National
1 week ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeTo be responsible for converting incoming customer calls into booked service calls and forward to available service Engineers and to prioritize, organize, and equally divide incoming calls to be scheduled for the service Engineers.Maintain the Service Engineers' daily schedules and dispatch the Engineers to service calls and ensure the Response Time and...
-
Dispatcher
3 weeks ago
Dubai, Dubai, United Arab Emirates IIQAFGROUP Full timeDispatch couriers for deliveries,ensuring efficient routes and timelydeliveriesMonitor all incoming orders andprioritize based on urgency and deliveryrequirementsMaintain accurate and up-to-daterecords of deliveries, including tracking numbers and proof ofdeliveryCommunicate with couriers regardingany changes or updates to deliveryinstructionsHandle customer...
-
Dispatcher
3 weeks ago
Dubai, Dubai, United Arab Emirates Kitopi Full timeRoles and responsibilitiesDispatcheris typically responsible for managing the communication andlogistics between the restaurant and various other stakeholders,such as delivery drivers, kitchen staff, and customers. The roleensures that orders are processed efficiently and that deliveriesare made on time.KeyResponsibilities:Monitorincoming orders and...
-
Dispatch Supervisor
2 weeks ago
Dubai, Dubai, United Arab Emirates Al Ghurair Investment LLC Full timeSecondary School (Technical, Vocational), Intermediate School, Any GraduationNationality: Any NationalityVacancy: 1 VacancyJob DescriptionEnsure the seamless and efficient management of the Food Hall (Flayva) Dispatch area maintaining operational excellence and delivering exceptional service.Supervising third-party staff to uphold performance standards,...
-
Fleet Dispatch Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Emirates Auction L.L.C. Full timeJoin to apply for the Fleet Dispatch Supervisor role at Emirates Auction.About The JobThe Fleet Dispatch Supervisor oversees the daily operations of the dispatch department, ensuring efficient and effective coordination of fleet movements. This role involves managing dispatchers, monitoring fleet performance, and ensuring compliance with company policies and...
-
Dispatch Coordination Specialist
6 days ago
Dubai, Dubai, United Arab Emirates Emirates Auction L.L.C. Full timeAbout this exciting opportunity at Emirates Auction L.L.C.The Fleet Dispatch Supervisor plays a vital role in overseeing the daily operations of the dispatch department, ensuring efficient and effective coordination of fleet movements. This position involves managing dispatchers, monitoring fleet performance, and ensuring compliance with company policies and...
-
Flight Dispatcher
7 days ago
Dubai, Dubai, United Arab Emirates etihad Full timeSynopsis Ensures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect...
-
Flight Dispatcher
3 days ago
Dubai, Dubai, United Arab Emirates etihad Full timeSynopsis Ensures all Etihad flights are planned and conducted in a safe and economical manner in accordance with GCAA and other regulations, company policy and procedures. The Flight Dispatcher assists the Flight crew during the preparation phase of the flight as and when required. The Flight Dispatcher briefs the Flight crew on any aspect that may affect...
-
Dispatcher and Scheduling Specialist
2 days ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeGhobash Group is a leading provider of enterprise information management and digital transformation solutions in the UAE. We are seeking a skilled Dispatcher and Scheduling Specialist to join our team, responsible for managing our service dispatch operations and ensuring prompt and effective resolution of customer issues.Key Requirements:Fast typing with...
-
Dispatch Team Member
6 days ago
Dubai, Dubai, United Arab Emirates Ghobash Group Full timeKey ResponsibilitiesMaintain the service engineers' daily schedules and dispatch them to service callsSchedule return trips with customers when parts are requiredLog preventive maintenance calls and allocate them to engineersMain customer database with current informationClear and concise communications with service managers, service engineers, and company...