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Customer Service Expert

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriot International Full time
Key Responsibilities:
  • Menu Development: Design and create menus that are both appealing and profitable, continuously seeking opportunities for improvement.
  • Supply Chain Management: Forecast and plan food and beverage supplies, source and order necessary items, and maintain inventory levels to meet business needs.
  • Vendor Relationships: Build and maintain positive relationships with food and beverage vendors to ensure timely and cost-effective delivery of products.
  • Financial Management: Adhere to the food and beverage budget, managing costs and expenses to meet business objectives.
  • Operations Management: Oversee daily food and beverage operations, ensuring seamless execution and high-quality customer experiences.
  • Food Safety and Quality: Maintain a safe and healthy environment for customers and staff, adhering to all relevant regulations and standards.
  • Customer Service: Provide exceptional customer service, responding to complaints and needs in a timely and professional manner.
  • Marketing Support: Assist with marketing events and initiatives to promote the business and attract new customers.
  • Policy Development: Create and enforce restaurant policies, targets, and key performance indicators (KPIs) to drive business success.
  • Staff Management: Hire, train, and manage food and beverage staff to ensure a high-performing team.