VIP Guest Services Representative

4 days ago


Dubai, Dubai, United Arab Emirates Gulf Air Group Full time

Gulf Air Group seeks an experienced VIP Guest Services Representative to provide exceptional customer service to VVIP, VIP, and CIP travelers on Gulf Air. This role requires strong organizational skills and attention to detail to ensure seamless customer experiences.

Key Responsibilities:
  • Coordinate with Catering teams, Cargo, Airport Managers, Area Managers, and Public Relations Officers to deliver exceptional guest experiences.
  • Collaborate with Lounge Supervisor to identify and source high-quality amenities for Gulf Air passengers using VIP lounges.
  • Respond to passenger complaints and implement improvements based on Cabin Crew Reports and Customer Relations Department feedback.
  • Maintain strong relationships with internal stakeholders, including Gulf Air Traffic/Sales, Reservations Department, Handling Agent staff, CAA Authority, and other partners.
  • Contribute to creating a positive atmosphere within the lounge by engaging with guests and providing personalized service.

This role requires at least 3 years of experience in customer-facing roles, excellent communication skills, and proficiency in English language (written and spoken). Computer literacy in DCS and Falcon System is also essential.


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