Guest Service Supervisor

7 days ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

Mövenpick Hotels & Resorts is committed to providing unforgettable experiences for our guests. As a Front Office Shift Leader, you'll be part of a dynamic team that's dedicated to excellence.

About the Job

This role involves supervising daily front desk operations, overseeing team performance, and guaranteeing guest satisfaction. You'll work closely with our Front Desk Manager and Operations Manager to ensure seamless operations and deliver outstanding service.

The successful candidate will have a thorough understanding of Mövenpick's corporate and local Operational Standards and be able to adhere to them at all times. You'll also be responsible for coordinating purchasing, planning move-ins and move-outs, and monitoring departmental expenses.

Key Responsibilities
  • Ensure efficient, personalized, and courteous service to guests, including supervising daily front desk operations.
  • Prepare room allocations, announce VIP rooms, and ensure VIP rooms are ready for check-in.
  • Attend management morning briefings, register and process check-ins, and conduct daily briefings.
  • Perform check-ins and check-outs, handle guest complaints, and take corrective action to prevent recurrence.
  • Assist in achieving Trust You targets, attend guest requests, and respond promptly to inquiries.
Requirements

To succeed in this role, you'll need a diploma or degree in hospitality, exposure to the industry, and a positive 'can-do' attitude. Fluency in English is a must, with additional languages a plus.

We're looking for a detail-oriented individual who can work efficiently, think critically, and communicate effectively. If you're passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we'd love to hear from you.


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