Employee Service Delivery Specialist

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Solutions+ (A Mubadala company) Full time
Job Description:

The role of the Employee Service Delivery Specialist is to own and deliver high-quality HR services to employees of our clients in a timely fashion, ensuring accuracy and efficiency. This involves managing all incoming queries, developing and optimizing escalation processes, and ensuring adherence to agreed SLAs for both internal and external activities.

Key Responsibilities:

  • Assist employees with queries related to their employment, including leave management, benefit administrations, and employee insurance management.
  • Manage all incoming queries via various communication channels, develop and optimize escalation processes, and ensure timely resolution of issues.
  • Develop and maintain strong relationships with clients, stakeholders, and internal teams to deliver excellent service and meet business objectives.

Requirements:

  • Strong knowledge of end-to-end human resources policies and processes.
  • Excellent written and spoken communication skills in Arabic and English.
  • Ability to work independently and collaboratively as part of a team.


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