Service Delivery Specialist
19 hours ago
Job Overview:
We are seeking a highly motivated and experienced Service Delivery Specialist to join our team. As a key member of our customer service team, you will be responsible for managing customer inquiries, processing orders, and ensuring timely delivery of goods.
Responsibilities:
- Manage and follow-up on customer enquiries, providing accurate product information, and resolving any issues that may arise.
- Receive and process orders, coordinating with internal teams to ensure seamless execution.
- Prepare shipping documents, ensuring accuracy and completeness.
- Serve as the primary point of contact for customers, addressing their concerns and escalating issues when necessary.
- Manage correction processes, including handling returns and credits.
- Collaborate with various business units, fostering strong relationships and driving quality and efficiency improvements.
- Identify opportunities for process enhancements, proposing and implementing changes to drive business excellence.
Requirements:
- Bachelor's degree in Supply Chain or related field (fresh graduates welcome).
- Minimum 3 years of experience in customer service/order fulfillment.
- Excellent communication skills, with proficiency in English.
- Familiarity with transportation modes, export documentation, and government regulations.
- Experience with SAP and spreadsheet software.
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