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Director of Operational Excellence EMEA

2 months ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time

About Four Seasons Hotels and Resorts

We are a global luxury hotel management company with a commitment to excellence in every aspect of our business. Our team of professionals is dedicated to delivering exceptional guest experiences and creating lasting impressions.

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Operational Excellence EMEA. This role will be responsible for operational planning and successful integration of Global Operations initiatives, projects, and programs.

Key Responsibilities

  1. Develop and implement operational strategies to drive business growth and improve efficiency.
  2. Lead cross-functional teams to deliver large-scale projects and initiatives.
  3. Provide subject matter expertise in pre-opening operations and support pre-opening teams across EMEA and APAC.
  4. Collaborate with Operations teams to enhance property performance, services, training, and tools related to company strategic initiatives.
  5. Travel for this role will be 20-30%.

Requirements

  1. 8+ years of experience in Hotel Operations role with knowledge of pre-opening process.
  2. 2+ years work experience in Corporate Office and/or similar global capacity delivering large scope projects preferred.
  3. Project Management Professional (PMP), Sigma Black Belt or equivalent certification preferred.
  4. Dynamic, process-driven, highly analytical, and possess a strong understanding of hotel operations.