Operational Excellence Director
4 weeks ago
Job Summary:
We are seeking an experienced Operational Excellence Executive to join our team at Al-Futtaim Automotive. The successful candidate will be responsible for implementing principal programs across the network, developing improvement action plans, and providing on-the-job training support to Dealer Principals and other relevant roles.
Key Responsibilities:
- Implement principal programs in the network, ensuring effective roll-out and sustainment.
- Develop improvement action plans in consultation with branch management, identifying performance gaps and monitoring progress.
- Conduct regular field visits, compile field visit reports, and provide action plans to ensure the sustainment of all process/programs rolled out in the network.
- Support the implementation of operational improvement projects, conducting detailed process studies and analyzing the effectiveness of program deployments.
- Act as an internal consultant, sharing and implementing operational excellence best practices across the network.
- Monitor Process KPIs of assigned branches, supporting branch managers in gap analysis, implementation of corrective actions, and assessments.
- Perform regular assessments of frontline staff to ensure adherence to brand guidelines and customer service etiquette.
Requirements:
- Proven experience in operational excellence, with a strong understanding of process improvement and change management.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to identify and address performance gaps.
- Ability to work in a fast-paced environment, with a strong focus on results and continuous improvement.
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