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Client Relationship Manager

3 months ago

Dubai, Dubai, United Arab Emirates Trigenx, LLC Full time

Are you the right fit for this position?

  • You aspire to influence vital sectors: Every interaction you have can play a crucial role in ensuring timely deliveries, safe student transportation, or rapid restoration of services following disruptions.
  • You excel in problem-solving: The evolving technology landscape and the challenges faced by our clients present a stimulating array of opportunities for our Customer Success teams. With a growth-oriented mindset and eagerness to learn, you will collaborate strategically with our clients to devise tailored solutions that enhance their operational safety, efficiency, and sustainability.
  • You are a natural at building relationships: Whether engaging with clients or collaborating with cross-functional teams, you maintain open lines of communication and work closely with key stakeholders to achieve collective success.
  • You take charge of your career path: With dedication and effort, this role can be a stepping stone within our organization. Our Customer Success team is in a phase of growth, offering you autonomy and opportunities to refine your skills in a rapidly expanding environment.
  • You want to be part of a winning team: At Trigenx, LLC, we celebrate achievements together and support one another. You will work alongside some of the most talented professionals in the industry.

In this role, your responsibilities will include:

  • Acting as a frontline advocate to help our clients enhance the safety, efficiency, and sustainability of their operations using our IoT solutions.
  • Developing collaborative success plans with clients that detail their goals, performance indicators, timelines, and proactively addressing any obstacles to achieving business value.
  • Facilitating executive business reviews with key decision-makers from our clients and our leadership team, reflecting on past achievements and aligning on future objectives.
  • Conducting workshops with clients to analyze their current operations and suggest workflow improvements to maximize the benefits of our offerings.
  • Gaining a deep understanding of our platform's capabilities and effectively communicating these to a diverse range of businesses, including field services, utilities, long-haul transportation, and educational transport.
  • Providing mentorship to the broader Customer Success and Support teams.
  • Championing and exemplifying our core cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we expand globally and open new offices.

Minimum qualifications for this position include:

  • 2-3+ years of experience in Customer Success, account management, or strategic consulting roles, preferably in Enterprise SaaS.
  • This role demands strong priority management skills and high emotional intelligence due to its visibility within the organization.
  • Experience in assisting or working with technical products.
  • A solutions-oriented mindset with robust problem-solving abilities.
  • A proven history of building trust and communicating effectively with a diverse array of stakeholders, including executives and daily users of our software.
  • A passion for exceeding expectations, taking initiative, and thriving in a dynamic, fast-paced environment.
  • Demonstrated diplomacy, tact, and composure under pressure when addressing client concerns.
  • A Bachelor's degree from an accredited institution.

An ideal candidate will also possess:

  • A strong bias for action, the ability to think innovatively, and a commitment to maintaining high standards.
  • Experience in serving and collaborating with large-scale business solutions for Fortune 500 companies.
  • A preference for unstructured, fast-paced, and dynamic work environments.