Housekeeping Services Supervisor
6 days ago
Job Summary
The Housekeeping Supervisor will be responsible for overseeing the implementation of housekeeping standards and procedures in relation to various aspects of hotel operations. This includes bedroom service, bathroom service, valet service, cleaning service, and linen maintenance.
Key Responsibilities
- Supervise and Implement Housekeeping Standards
- Ensure that housekeeping standards and procedures are implemented consistently across all areas of the hotel.
- Monitor and maintain the quality of housekeeping services, including bedroom service, bathroom service, and cleaning service.
- Recommend Changes and Training Needs
- Conduct regular reviews of housekeeping standards and procedures to identify areas for improvement.
- Recommend changes to housekeeping standards and procedures to ensure they remain effective and efficient.
- Identify training needs for housekeeping staff and recommend training programs to address these needs.
- Maintain Knowledge and Assign Tasks
- Stay up-to-date with the latest housekeeping systems and technologies.
- Assign tasks and rooms to housekeeping staff in a fair and efficient manner.
- Ensure Equipment Maintenance and Cleaning
- Ensure that all housekeeping equipment is properly maintained and cleaned.
- Ensure that housekeeping staff are aware of the importance of equipment maintenance and cleaning.
- Ensure Professional Cleaning Standards
- Ensure that all cleaning is done to a high standard, including vacuuming, polishing, and carpet care.
- Ensure that all cleaning is done in a timely and efficient manner.
- Open and Close Shifts
- Open and close shifts in a timely and efficient manner.
- Ensure that all necessary tasks are completed during shift opening and closing.
- Prioritize Arrival Rooms
- Prioritize arrival rooms to ensure that they are cleaned and ready for guests in a timely manner.
- Liaise with Front Office
- Liaise with the Front Office to ensure that guest requests are met in a timely and efficient manner.
- Coordinate Special Projects
- Coordinate special projects, such as site rooms, vermin control, window and carpet cleaning, and room inventories.
- Manage Lost Property
- Manage lost property for the hotel, including receiving and storing lost items.
- Ensure Consistency
- Ensure that housekeeping standards and procedures are consistently applied across all areas of the hotel.
Minimum Requirements
- Minimum 2 years experience in a similar role in a 4/5* hotel.
- Friendly, polite, and courteous nature.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to work well under pressure in a fast-paced environment.
- Flexibility to respond to a range of various work situations.
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