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Cleaning Services Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

**Job Summary**

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at IIQAFGROUP. As a key member of our housekeeping team, you will be responsible for overseeing the daily operations of our cleaning services.

**Key Responsibilities**

  • **Train and Develop Staff**: Provide comprehensive training to housekeeping staff on cleaning and maintenance tasks, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • **Staff Oversight**: Conduct regular checks on staff performance, providing feedback and coaching to improve their skills and productivity.
  • **Quality Control**: Inspect rooms and common areas, including stairways and lounge areas, to ensure they meet our high standards of cleanliness and tidiness.
  • **Scheduling and Staff Management**: Schedule shifts and arrange for replacements in cases of absence, ensuring that our housekeeping services are always available to our customers.
  • **Standards and Compliance**: Establish and educate staff on cleanliness, tidiness, and hygiene standards, ensuring compliance with our company's policies and procedures.
  • **Customer Service**: Respond to customer complaints and special requests, providing exceptional service and ensuring customer satisfaction.
  • **Inventory Management**: Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, to ensure that our housekeeping team has the necessary supplies to perform their duties.
  • **Special Projects**: Participate in large cleaning projects as required, working collaboratively with other teams to ensure their successful completion.
  • **Safety and Sanitation**: Ensure compliance with safety and sanitation policies in all areas, maintaining a safe and healthy environment for our staff and customers.

**Requirements**

  • **Experience**: A minimum of 2 years of experience as a Housekeeping Supervisor or similar role, with a proven track record of success in leading housekeeping teams.
  • **Skills**: Hands-on experience with cleaning and maintenance tasks for large organizations, ability to use industrial cleaning equipment and products, excellent organizational and team management skills, and stamina to handle the physical demands of the job.
  • **Education**: A high school diploma is a plus, but not required.
  • **Availability**: Flexibility to work various shifts, including evenings and weekends, is essential.