Officer- Customer Service Role

4 days ago


Al Ain, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Officer- Customer Service Role

We are seeking an officer to join our customer service team in Al Ain, United Arab Emirates. This role is responsible for providing exceptional support to our valued customers and ensuring their needs are met with professionalism and care.

  • Serve as the primary point of contact for customer inquiries, concerns, and requests
  • Respond to customer queries through various channels, including phone, email, and chat
  • Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary

Key Qualifications:

  • Customer-oriented mindset with a passion for delivering exceptional service
  • Excellent problem-solving abilities and attention to detail
  • Strong verbal and written communication skills in both Arabic and English
  • Proficiency in customer service software and CRM systems


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