Customer Service and Sales Manager
2 days ago
We are seeking a skilled and experienced retail professional to fill the role of Retail Operations Manager in our supermarket company in Al Ain, UAE.
About the Job:This position involves overseeing daily store operations, managing staff, and ensuring excellent customer service. The ideal candidate will possess strong leadership skills, have a deep understanding of supermarket operations, and be able to motivate and lead a team to achieve sales targets and improve store performance.
Key Responsibilities:- 1. Store Operations Management:
- Manage daily store operations, ensuring seamless functioning of departments (e.g., produce, dairy, meat, etc.).
- Monitor stock levels, conduct inventory checks, and ensure timely product replenishment.
- Maintain a clean, organized, and well-stocked store environment, adhering to hygiene and safety standards.
- 2. Team Leadership and Staff Management:
- Lead and support a team of store associates, providing guidance and training.
- Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
- Conduct regular performance reviews, offer feedback, and motivate staff to excel in their roles.
- Address employee-related issues, promote teamwork, and maintain a positive work environment.
- 3. Customer Service and Satisfaction:
- Prioritize exceptional customer service, resolving customer concerns and complaints efficiently.
- Assist customers with product inquiries and provide expert guidance throughout their shopping experience.
- Maintain high customer satisfaction levels and implement strategies to enhance service delivery.
- 4. Sales and Performance Monitoring:
- Support sales growth by meeting and exceeding sales targets.
- Develop and monitor in-store promotions and strategies to boost foot traffic and sales.
- Analyze sales data and store performance to inform business decisions.
- Collaborate with the management team to drive sales growth and optimize store performance.
- 5. Health, Safety, and Compliance:
- Ensure strict adherence to health and safety regulations within the store.
- Monitor compliance with store policies and UAE regulations.
- Regularly inspect the store to maintain high standards of product quality and cleanliness.
- 6. Stock and Inventory Management:
- Support inventory management, ensuring accurate stocking and organization of products.
- Conduct regular stock audits and coordinate with the purchasing team for reordering.
- Maintain visually appealing product displays to maximize sales opportunities.
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