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Customer Service Representative

1 week ago


Al Ain, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

At First Abu Dhabi Bank, we are seeking a dedicated and customer-focused individual to join our team in Al Ain, United Arab Emirates.

Job Description:

As a vital member of our customer service department, you will be responsible for achieving sales targets and providing exceptional support to our valued customers.

  • Achieve daily sales targets by engaging with customers and promoting our products and services.
  • Serve as the primary point of contact for customer inquiries, concerns, and requests through various channels including phone, email, and chat.
  • Respond to customer queries in a timely and efficient manner, escalating complex problems when necessary.
  • Maintain accurate records of customer interactions and transactions using CRM systems.
  • Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
  • Collaborate with cross-functional teams to improve customer experience and service quality.
  • Stay updated on company products, services, and policies to provide accurate information to customers.
  • Participate in ongoing training and development programs to enhance customer service skills.
Qualifications:
  • Strong verbal and written communication skills in both Arabic and English.
  • Excellent problem-solving abilities and attention to detail.
  • Customer-oriented mindset with a passion for delivering exceptional service.
  • Proficiency in customer service software and CRM systems.
  • Previous experience in customer service or a related field (1-2 years preferred).
  • Bachelor's degree preferred.
  • In-depth knowledge of UAE culture and business practices.
  • Ability to remain calm and professional in challenging situations.
  • Strong time management and organizational skills.
  • Flexibility to work in shifts including weekends and holidays if required.
  • UAE national status (Emiratization requirement).