Customer Service Representative Needed for Al Ain University

4 days ago


Al Ain, Abu Dhabi, United Arab Emirates Al Ain University of Science & Technology Full time

Job Title: Receptionist & Call Center

Job Summary: We are seeking a highly skilled and organized individual to join our team as a Receptionist & Call Center representative.

Responsibilities:

  • Provides information related to university policies and conditions for new student admissions.
  • Updates knowledge and provides information relating to the university (specialization, fees, etc.).
  • Responsible for responding to inquiries relating to exams, holidays, courses schedule, etc.
  • Follows up on student queries and communicates with students via email.
  • Prepares daily and monthly reports as needed and reports to the Deputy General Register.
  • Records all inquiries and maintains proper documentation.
  • Responsible for contacting students who have dropped out.
  • Conducts surveys related to AAU programs & services.
  • Other duties as assigned by the General Register.

Requirements:

  • Proficiency in English language, spoken and written.
  • Proficiency in Arabic language, spoken and written.
  • Degree in any field or relevant work experience.
  • Good command of computer skills, particularly MS Office programs.
  • Ability to manage confidential information is a must.

How to Apply

Candidates who meet the above requirements should send their updated CV clearly showing Photo ID, Education, Skills, and Experience to the specified contact person.



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