Customer Service Ambassador
5 days ago
We are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Rayhaan Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable experience.
Key Responsibilities:- Food and Beverage Service: Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
- Customer Interaction: Greet and seat customers and serve them in a professional, discreet, and personalized way.
- Menu Knowledge: Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Quality Control: Consistently monitor the quality of food and beverage being served.
- Customer Relations: Practice good customer relations and attend to customer complaints/queries satisfactorily.
- Hygiene and Cleanliness: Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Service Preparation: Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
- Waste Reduction: Ensure minimum wastage, breakage, and spoilage.
- Sales and Revenue: Actively use up-selling techniques to exceed guest expectations and increase revenue.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of food and beverage service standards.
- Ability to maintain a clean and safe working environment.
- Ability to work effectively as part of a team.
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