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Service Ambassador

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time

Job Summary:

We are seeking a highly skilled and professional Service Ambassador to join our team at Saadiyat Beach Club. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that their experience is nothing short of outstanding.

Key Responsibilities:

  • Food and Beverage Service: To serve and clear food and beverage items discreetly and professionally, adhering to the highest standards of service.
  • Table Setting: To set tables to service standards, ensuring that every detail is attended to and every guest feels welcome.
  • Kitchen Communication: To communicate effectively with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs, and special requests.
  • Beverage Service: To be familiar with the beverage service, including stemware used and appropriate garnishes, ensuring that every drink is presented with flair and finesse.
  • Professionalism and Attitude: To maintain the highest standard of professionalism, ethics, and attitude towards guests and colleagues, setting the tone for exceptional service.
  • Cash and Credit Procedures: To handle cash and credit card procedures according to the guidelines of the accounting department, ensuring accuracy and attention to detail.
  • Accident and Complaint Reporting: To report any accident or guest complaint immediately, no matter how minor, to the outlet supervisor or manager, ensuring that every issue is addressed promptly and professionally.
  • Disruptive Guest Management: To recognize and address potential disruptive or undesirable guests, ensuring that every guest feels welcome and valued.
  • Buffet and Display Management: To break down any buffets, displays, or side stations when needed, ensuring that every area is clean and tidy.
  • Uniform and Grooming: To report on time, clean and tidy, and wear the correct uniform, setting the standard for exceptional service.
  • Training and Development: To attend all the training subjects for the service colleagues and follow all rules and policies of the hotel, ensuring that every team member is equipped to deliver exceptional service.