Guest Relations Manager for Dubai

4 weeks ago

Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full time
Job Brief

We are seeking a highly skilled Guest Relations Manager to join our esteemed client in Dubai. This role will be based in a real estate setting that offers short-term residency villas and apartments. Your responsibilities will include managing the guest list, greeting guests, and arranging viewings of the villas and apartments. To be considered for this position, candidates should have relevant experience in the hospitality industry.

Key Responsibilities
  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor bookings and ensure apartments/villas are prepared before check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and checkout procedures, including reservations and financial transactions
  • Promptly address guests' requests
  • Actively listen to and resolve complaints
  • Ensure all guests receive personalized services
  • Coordinate and manage communication between guests and staff, and follow up to ensure to resolve customer concerns
  • Manage guest relations team (including Receptionists and Concierges) to ensure compliance with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, tasks, and check on progress
  • Ysec customer feedback from guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop, and sightsee
  • Elish friendly relationships with regular clients
Requirements and Qualifications
  • Proven work experience as a Guest Relations Manager, Hotel Manager, or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Hand-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation
  • BSc degree in Hospitality Management, Tourism, Business Administration, or relevant field
Benefits
  • Salary: AED 8000
  • Visa: provided by the company
  • Medical Insurance: provided by the company

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