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Outlet Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Management Corporation Full time

Job Summary:

We are seeking a highly skilled and experienced Outlet Operations Manager to join our team at Rotana Hotel Management Corporation. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring exceptional customer service and maintaining high standards of quality and efficiency.

Key Responsibilities:

  • Schedule Management: Prepare and manage schedules for all employees to ensure adequate manpower at all times, aligning with forecasted demand and staffing guidelines.
  • Training and Development: Conduct regular training sessions with assigned team members to enhance their skills and knowledge, in line with departmental standard operating procedures (SOPs).
  • Performance Evaluation: Evaluate the performance of assigned team members, identifying areas for improvement and implementing internal development and promotion opportunities.
  • Outlet Setup and Maintenance: Ensure the timely setup of assigned food and beverage outlets, adhering to meal settings and opening hours.
  • Guest Experience: Welcome and seat arriving guests, working closely with the Hostess to provide a seamless experience.
  • Relationship Building: Foster a professional and friendly relationship with outlet patrons, ensuring their needs are met and exceeded.
  • Database Management: Establish and update the outlet's database of regular guests, providing valuable insights for future marketing and promotional activities.
  • Quality Control: Conduct regular tours of the outlet and related areas, ensuring the highest standards of cleanliness and maintenance are maintained.
  • Promotional Activities: Participate actively in outlet promotional activities, driving sales and revenue growth.

Requirements:

To be successful in this role, you will possess excellent leadership and communication skills, with a proven track record of managing high-performing teams and driving business growth. You will be a strategic thinker, able to analyze data and make informed decisions to drive business outcomes.