Hotel Reservation Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

Job Summary

Mövenpick Hotels & Resorts is seeking a skilled and customer-focused Hotel Reservation Specialist to join our Front Office team. As a key member of our team, you will be responsible for handling hotel reservations, providing exceptional customer service, and promoting hotel facilities to maximize sales.

Key Responsibilities

  • Handle Hotel Reservations
    • Respond to guest inquiries and requests in a timely and professional manner
    • Process hotel reservations and cancellations accurately and efficiently
    • Communicate with guests and colleagues to ensure seamless service delivery
  • Provide Exceptional Customer Service
    • Answer guest calls promptly and provide assistance with hotel facilities and services
    • Address guest complaints and concerns in a professional and courteous manner
    • Collaborate with colleagues to ensure guest satisfaction and loyalty
  • Promote Hotel Facilities
    • Use every opportunity to promote hotel facilities and services to guests
    • Provide recommendations and suggestions to guests to enhance their stay
    • Collaborate with colleagues to develop and implement sales strategies
  • Assist with Front Office Operations
    • Assist with guest check-in and check-out processes during peak periods
    • Support colleagues with front office tasks and duties as needed
  • Qualifications and Skills
    • Previous experience in hotel reservations or a similar customer service role is preferred
    • Excellent communication and interpersonal skills
    • Familiarity with hotel reservation systems and software
    • Strong attention to detail and organizational abilities
    • Ability to work under pressure and handle multiple tasks simultaneously
    • Customer-focused with a commitment to providing exceptional service
    • Knowledge of the local area, attractions, and events is an advantage
    • Additional education or training in hospitality or a related field is a plus


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