Hotel Reservation Specialist
3 weeks ago
Job Summary
Mövenpick Hotels & Resorts is seeking a skilled and customer-focused Hotel Reservation Specialist to join our Front Office team. As a key member of our team, you will be responsible for handling hotel reservations, providing exceptional customer service, and promoting hotel facilities to maximize sales.
Key Responsibilities
- Handle Hotel Reservations
- Respond to guest inquiries and requests in a timely and professional manner
- Process hotel reservations and cancellations accurately and efficiently
- Communicate with guests and colleagues to ensure seamless service delivery
- Provide Exceptional Customer Service
- Answer guest calls promptly and provide assistance with hotel facilities and services
- Address guest complaints and concerns in a professional and courteous manner
- Collaborate with colleagues to ensure guest satisfaction and loyalty
- Promote Hotel Facilities
- Use every opportunity to promote hotel facilities and services to guests
- Provide recommendations and suggestions to guests to enhance their stay
- Collaborate with colleagues to develop and implement sales strategies
- Assist with Front Office Operations
- Assist with guest check-in and check-out processes during peak periods
- Support colleagues with front office tasks and duties as needed
- Qualifications and Skills
- Previous experience in hotel reservations or a similar customer service role is preferred
- Excellent communication and interpersonal skills
- Familiarity with hotel reservation systems and software
- Strong attention to detail and organizational abilities
- Ability to work under pressure and handle multiple tasks simultaneously
- Customer-focused with a commitment to providing exceptional service
- Knowledge of the local area, attractions, and events is an advantage
- Additional education or training in hospitality or a related field is a plus
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