Hotel Reservation Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Reservation Agent at Mövenpick Hotels & Resorts. As a key member of our Front Office team, you will be responsible for handling guest inquiries, bookings, and complaints in a professional and efficient manner.

Key Responsibilities
  • Guest Service
    • Respond to guest inquiries and requests in a timely and courteous manner.
    • Provide accurate and up-to-date information about hotel facilities, services, and local attractions.
    • Assist guests with check-in and check-out procedures, including handling room assignments and key cards.
  • Reservation Management
    • Process guest reservations and cancellations in accordance with hotel policies and procedures.
    • Communicate with guests and other departments to ensure seamless reservation management.
  • Customer Complaint Resolution
    • Listen to and resolve guest complaints in a professional and empathetic manner.
    • Escalate complex issues to the Revenue & Reservation Manager and Front Office Manager as necessary.
  • Team Collaboration
    • Work closely with other Front Office team members to ensure smooth operation of the department.
    • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Education and Experience
    • Previous experience in hotel reservations or a similar customer service role is preferred.
    • Additional education or training in hospitality or a related field is a plus.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Familiarity with hotel reservation systems and software.
    • Strong attention to detail and organizational abilities.
    • Ability to work under pressure and handle multiple tasks simultaneously.
    • Customer-focused with a commitment to providing exceptional service.
What We Offer

Mövenpick Hotels & Resorts offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and fast-paced environment.



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