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Reservations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Role Overview

As a Reservations Specialist, you will play a crucial role in ensuring a seamless experience for our guests at Accor. Your responsibilities will include:

  • Managing Reservations: Handle all booking requests, modifications, and cancellations received through various communication channels.
  • Guest Needs Assessment: Understand guest requirements to recommend suitable room types and verify availability.
  • Policy Explanation: Clearly communicate guarantee, special rate, and cancellation policies to guests.
  • Special Requests: Accommodate and accurately document any unique guest requests.
  • Information Provision: Respond to inquiries regarding hotel facilities, services, and room options.
  • Revenue Optimization: Utilize effective sales techniques to enhance revenue and manage data within the reservation system.
  • Special Reservation Types: Accurately input codes and rates for unique reservation types, including complimentary stays and employee discounts.
  • Guest Concern Management: Follow established procedures for escalating and addressing guest concerns.

This position is essential in maintaining high standards of guest satisfaction and operational efficiency.