Reception and Guest Services Coordinator

4 days ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels - Middle East Full time
Job Description
The Reception and Guest Services Coordinator plays a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our reception area. As a key member of our front office staff, you will be responsible for welcoming guests, managing check-in and check-out procedures, and providing outstanding customer service. You will also be responsible for maintaining accurate records, processing payments, and responding to guest inquiries. If you have a passion for delivering outstanding customer service and a strong attention to detail, we would love to hear from you.

Main Responsibilities:
  • Welcome guests, handle their queries, and provide them with information about our hotel services and local attractions.
  • Process guest arrivals and departures, handle room assignments, and maintain accurate records.
  • Manage payments, handle cash transactions, and process credit card payments.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Maintain a clean and organized reception area, ensuring that all necessary supplies and materials are readily available.


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