Reception Services Coordinator

4 days ago


Dubai, Dubai, United Arab Emirates THE ARTS CLUB Full time

Elevate your career at The Arts Club Dubai, where luxury meets creativity. As a Front Office Team Lead, you will be responsible for driving revenue growth, enhancing member engagement, and delivering exceptional experiences for our valued clients.

You will be a key player in maintaining and elevating the arrival and departure moments for all members, as well as developing new strategies for the reception team with the Head of Membership. With a strong background in luxury hospitality, you will excel in this role, leveraging your expertise to drive business results and exceed member expectations.

Key Responsibilities:

  • Drive revenue growth and enhance member engagement through strategic initiatives
  • Maintain and elevate the arrival and departure moments for all members
  • Develop new strategies for the reception team with the Head of Membership
  • Collaborate with the Head of Membership to drive business results and exceed member expectations
  • Build relationships with members and guests, communicating positive and negative feedback to management

Requirements:

  • At least 2 years' experience within luxury hospitality or concierge companies
  • A confident and professional manner
  • Excellent leadership, interpersonal, and communication skills
  • The ability to work under pressure
  • Strong experience with CRM systems


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