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Secretary for Maintenance Services
1 week ago
**Job Overview:** We are seeking an experienced Maintenance Support Secretary to manage administrative tasks, accounts knowledge, and customer relation management.
Responsibilities:
- Support Sales Team: Assist the maintenance sales team with scheduling, customer inquiries, and administrative tasks.
- Sales Document Preparation: Provide support in preparing sales documents, proposals, and presentations.
Accounts Knowledge:
- Financial Transactions: Maintain accurate records of financial transactions related to maintenance services.
- Budgeting and Reporting: Assist in the preparation and monitoring of budgets and financial reports.
Customer Relation Management:
- Client Relationships: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Query Resolution: Address and resolve client queries and issues promptly and professionally.
Follow Up Invoices:
- Invoice Issuance: Ensure timely and accurate issuance of invoices to clients.
- Payment Follow Up: Monitor and follow up on outstanding invoices to ensure prompt payment.
Payment and Collections:
- Payment Processing: Manage the process of receiving payments from clients and updating financial records accordingly.
- Collection Strategies: Implement effective collection strategies to reduce outstanding receivables.
Utilizing Various Portals:
- Portal Utilization: Utilize various online portals and systems for uploading invoices and financial documentation.
- Data Accuracy: Ensure all data entered into portals is accurate and up-to-date.
Client Management:
- Client Records: Maintain detailed client records, including contact information, communication history, and service agreements.
- Scheduling Coordination: Coordinate with clients to schedule maintenance services and follow up on service delivery.
Requirements:
- Administrative Experience: Proven experience in a secretarial or administrative role, preferably in a maintenance environment.
- Technical Skills: Proficient in using accounting software and various online portals.