Hotel Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time

Key Responsibilities:

  • Guest Services: Provide exceptional service to all guests, ensuring their needs are met and resolved promptly.
  • Front Office Operations: Oversee the smooth operation of the front desk, including check-in, check-out, and room assignments.
  • Communication: Maintain effective communication with other departments, including housekeeping, engineering, and sales.
  • Reservations and Room Management: Manage room reservations, including same-day arrivals and departures.
  • Credit and Billing: Verify guest credit and billing information, ensuring accuracy and resolving any discrepancies.
  • Employee Conduct and Standards: Maintain high standards of conduct, dress, and hygiene among departmental employees.
  • Hotel Emergency Procedures: Understand and carry out duties in line with hotel emergency procedures.

About the Role:

This role is responsible for ensuring the smooth operation of the front office, providing exceptional guest service, and maintaining high standards of conduct among departmental employees.



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