Hotel Concierge

6 days ago


Dubai, Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

Job Title: Hotel Concierge

Job Summary:

We are seeking a highly skilled and experienced Hotel Concierge to join our team at Hotel Chadstone Melbourne MGallery. As a Hotel Concierge, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Supervise and direct Concierge, Bell Desk activities, and Bell Staff
  • Responsible for sorting and distributing guests' and administrative mail
  • Provide information on hotel services, local places of interest, restaurants, doctors, sightseeing tours, and other information of interest to guests
  • Recommend hotel food and beverage outlets and provide knowledge of their cuisine and operating times
  • Ensure the lobby is kept in an orderly fashion and ashtrays are clean
  • Coordinate the paging of guests in the lobby and food and beverage outlets
  • Maintain the hotel information directory and ensure information is current and accurate
  • Prepare efficient work and vacation schedules for Concierge, Doorman, and Bell Services
  • Ensure staff are neat, clean, and punctual and perform tasks assigned to them promptly and efficiently
  • Handle guest problems and liaise with department heads or executive management as needed

Qualifications:

  • Good English language verbal communication skills
  • Strong leadership and teamwork skills
  • Solid interpersonal skills and ability to address guest/employee needs
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  • Ability to work with constant interruptions with a high degree of professionalism
  • Ability to prioritize and organize work assignments and delegate tasks

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